SHOULD YOU EXPECT, have a place at a Kaldi’s Coffee shop. But what exactly does belonging in our cafes entail?
What do we want you to feel when you walk in, when you receive your latte or cappuccino, and when you leave? In this section, we’ll discuss our hospitality philosophy and how we want you to feel when you visit a Kaldi’s Coffee cafe. 바카라사이트
SHOULD YOU EXPECT, QUALITY SERVICE REQUIRES QUALITY COFFEE.
SHOULD YOU EXPECT Kaldi’s Coffee cafe experience is the final link in the specialty coffee chain, and the best way we can honor our producer partners’ efforts.
Even the best beverages and foods will fall flat if they are served poorly, whether due to poor technique or mediocre service.
Our guests deserve to taste our specialty coffees, the literal fruits of our producer-partners’
labors thousands of miles away, paired with exceptional service and a warm atmosphere.
The “guest points of contact” (GPC) system is a tool used by Kaldi’s Coffee in its day-to-day operations at each of its cafes.
Every team member, whether in the front taking orders and making espresso or in the back crafting
sandwiches and salads, is aware of this metric and its significance to our guests’ experiences.
The GPC method guides team members to greet newcomers and make them feel welcome and noticed from the moment they walk in.
Order input, handoff, fulfillment, and follow-up are all done with the goal of ensuring that no
One is left hanging or confused, and that your order meets your expectations.
Relationship with our customers is more than just a transaction; we want your entire experience in our cafes to be welcoming and comfortable.
COMPATIBILITY AND COMMUNICATION
Our cafes are your home away from home, and we want you to feel at ease with us at all times.
The Kaldi’s Coffee cafe experience starts with design and construction.
WHAT SHOULD Each of our coffee shops has a distinct atmosphere. In some cafes, cozy booths provide a sense of intimacy for a group of friends, whereas in others
A sleek countertop allows you to interact with your barista more effectively. 카지노사이트
Small tables, armchairs, and patios at some of our coffee shops are ideal for reading or relaxing in the sun.
Finally, your experience as a guest is everything
While we strive for perfection every time, we also believe that mistakes and mishaps
Are just opportunities to better serve you and let you know that we care about your experience first and foremost.
Continual improvement has always been a core value of ours, and that includes listening to our guests.
We want you to always feel seen and heard, and to be eager to return for a personal favorite or to try something new.
Keith, our retail operations director, explains that there is no such thing as a wrong
question or request from a guest, and our team is here to help you get the most out of your experience.
Because your perfect mocha or heavenly avocado toast begins not only with the right ingredients
but with our dedication to our guests’ positive experiences.
And that is rooted in communication and a desire to find the perfect item or customization that works for you.
TRAINING FOR SUCCESS
It’s one thing to design a cafe for maximum vibes; it’s quite another to keep it running smoothly!
Coordinating all of the moving parts of a cafe while emphasizing guest service is central to our hospitality philosophy: 카지노 블로그
Making guests feel at home and providing a cafe experience they’ll want to return to time and time again.